Shirt.Woot

I've been vocal about not liking the switch to Anvil blanks. But I want to give credit where credit is due. I just emailed woot about a printing issue on a shirt I recently received (on an AA blank), and I got a response with the promise of a replacement shirt within 10 minutes of my email. That kind of service deserves kudos! Thank you service@woot.com!

trekmiss wrote:I've been vocal about not liking the switch to Anvil blanks. But I want to give credit where credit is due. I just emailed woot about a printing issue on a shirt I recently received (on an AA blank), and I got a response with the promise of a replacement shirt within 10 minutes of my email. That kind of service deserves kudos! Thank you service@woot.com!

I passed on your post to the crew. Thank you!

I wrote on Friday about a poorly printed shirt and haven't received a response yet. :-(

CKS1215 wrote:I wrote on Friday about a poorly printed shirt and haven't received a response yet. :-(

Did you get a confirmation email? If not and your first email had attachments, it was probably too big and bounced. Send again and link to the images instead of attaching them.

I love that you got taken care of so quickly.

Today, I am sad that they don't work on weekends, so my plea to add a Men's Large to my order for Honest Packaging was denied because the charge had already gone through.
I know that I can buy one off the Reckoning, but that's not the point.


The CS staff are still awesome though.

Mavyn wrote:Did you get a confirmation email? If not and your first email had attachments, it was probably too big and bounced. Send again and link to the images instead of attaching them.

Whoops. This was the problem. Fixed it, Woot replied, and I'm getting a new shirt. Yay!!

Thanks!

Woot's e-mail service is really great. I have had no problem so far with AA shirt's as well except one silver shirt with a nick which Woot generously refunded me for (initially offered to replace but had no stock)

Great service!

I recieved the wrong size on a sweatshirt and figured I'd be out of luck since it was a weekly special thing and ages ago (I'm out of the USA) but they replied to my email right away with news that a replacement was on its way to me. My friends laugh at my love affair but good customer service makes me so happy :-)