Shirt.Woot

Hi,

I know this is woot - but I also know alot of you are t-shirt fans across all of the internet. I have been trying to get in contact with somebody over at goodjoe about a defective shirt I purchased and have gotten no reply. It's been 4 days so far. Does anyone have any insight into their organization? Does it normally take this long? Do you know how they deal with defective shirts?

Thanks in advance for any and all help.

BlackDragon0480 wrote:Hi,

I know this is woot - but I also know alot of you are t-shirt fans across all of the internet. I have been trying to get in contact with somebody over at goodjoe about a defective shirt I purchased and have gotten no reply. It's been 4 days so far. Does anyone have any insight into their organization? Does it normally take this long? Do you know how they deal with defective shirts?

Thanks in advance for any and all help.

I did the contact form and used the "nathan" option, he got back to me in about 2 days, but it was a general inquiry. I see they have an orders and returns entry, did you try that and if so made sure your email address was correct, spam folder check?

killerorca wrote:I did the contact form and used the "nathan" option, he got back to me in about 2 days, but it was a general inquiry. I see they have an orders and returns entry, did you try that and if so made sure your email address was correct, spam folder check?

I did use the orders/returns entry and I monitor my spam carefully since about half of it isn't spam. Perhaps I shoot an email to "nathan" and see if that works.

I don't know what all her role is, but you might ask Boots if she has any tips as I know she's worked with GoodJoe on several designs and is doing pre-print design layout for them now.

I wrote them with a question about a shirt I bought there using the general order inquiry selection, and nathan wrote me back. I do think it took a few days, but he was very friendly and helpful. Almost on a par with woot CS, really.

I sent an email before (I forget how, I think I replied to an order email as that's what it said to do) and never heard back.

I did reach out via facebook about another issue and got a reply within hours, however.