ellegee wrote:I'm a bit miffed, literally less than two minutes after making my order I saw that this was on AA for womens' sizes (my mistake). I immediately wrote to woot and asked for my order to be changed to my AA size, and got a message back saying my order had already been processed. Regular shipping, not overnight. Nobody in my family can wear the size I ordered, help me!
I got my order confirmation at 8:25, and my support email confirmation at 8:31, and my reply saying tough luck at 10:50. I understand you all get a lot of email, but really? Two hours is too late?
I'm sorry about that. We're currently processing orders more quickly in an effort to streamline our shipping process and get you the item faster. We also answer emails in the order they are received, as quickly as we can. Unfortunately, once an order has begun to process, we are unable to modify it. You always have the option of refusing the delivery, or marking the package 'return to sender' to have it returned to us for a refund. I'm also sending you a PM with your tracking information.
