bluchez wrote:I think this is the crux of the problem with this entire pricing scheme. A customer should not be required to understand the ins and outs of the company's entire business model in order to place an order. Regardless if the pricing is good in theory, if it confusing to me when I look in my cart to understand why I am being charged what I am being charged, it will absolutely sour my experience and I will refrain from shopping at that (this) site.
When you make things more complicated or confusing, even if it saves me money, it sours my shopping experience more-so than it would have if I had been charged a few dollars more.
Valid points. If a previous post was of any hint, this might just be a short term way to increase sales (and get rid of a lot of blanks) anyways.
KhellSennet wrote:I fully understand how that works. But whether a shirt was printed and ready to go, printed on-demand, or mass produced on a specific date, there is no reason the company can't hold product and bundle it all into one order with one shipping charge. There is no excusable reason for them not to offer this.
There is reason: they're incapable of such a system. It's easy to say, but to implement such a system -- to physically hold an order for up to two weeks at a time, all the while there are thousands and thousands more orders every day of the same nature ...
Picture going to your local store. Now picture 20 baskets, all with some items inside them, which will be awaiting customers to pick up ... in two weeks. That 20 becomes 280; more, actually, because some folks ordered a lot.
Now multiply that times 100.
And what if there's a hit product that comes out, which sells over 5,000 in one day? And another product 4,000 the next day? And another 5,000? Will there be enough baskets? Enough space to hold these orders before shipping?
I can't picture it happening without a full restructuring in how shirt.woot operates. And that'll cost much more $$$. Yes, inefficiencies exist with JIT, but with the current workflow setup, a binning system would be much less efficient. Also given my previous issues in receiving the wrong shirts or the wrong quantity already, the error rate will probably be so significant as to further increase costs again.
The other option to eliminate this is to just not offer shipping outside the US. Is that any more preferable? It'll be just like back in the early days!
Hell, Amazon, the juggernaut of eCommerce INSISTS on it. You want their free shipping, you HAVE to wait for your stuff to all go out as one, because it's cheaper for them and cheaper for the consumer.
In spite of what is said on the order page, in all of my Amazon super-saver-shipping experiences, any delayed item(s) still shipped separately. That's in over a hundred orders between work and personal accounts. (No prime on any of the accounts.)
No.1 rule of online apparel purchases: SIZING CHARTS!
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