Well - one of these dates back to May of 2013. But, I have faith in TT!
Well, it's been fun but I still have some unresolved tickets outstanding and I hoping you can help, again. We've done this 3 times now if I recall correctly.
I have old tickets yet waiting, then two other new tickets - one solved with a $1.99 refund, the other complex one....no response.
Given everything else, I guess I'd take the $20 partial refund for the clock, but all of the broken glassware and tea sets was just sad. The latest # ignored is CAS-530597-S6X2P6 originally sent on Dec. 14, followed up on Jan 5th, and no reply either time.
Sheesh. I'm so super easy and laid back, but the clock was originally ordered in May, 2013.
All help appreciated.
Date: Sunday, January 5, 2014 10:54 PM
Subject: Re: Received your email, Case # CAS-530597-S6X2P6 has been created Email ID: CRM:0001789
I waited until after the Holidays, but this has now been just shy of one month. Can I please have an update? I got the refund on the one other, I was hoping that then this ticket would be resolved too…
Date: Saturday, December 14, 2013 10:32 PM
Subject: Received your email, Case # CAS-530597-S6X2P6 has been created Email ID: CRM:0001789
Hi, Woot member -
Woot Customer Service here to say thanks for the email. We'll get right on it, starting by assigning you the catchy case number CAS-530597-S6X2P6.
To be honest, we're pretty swamped this holiday season and it might take us up to a week to respond to your request. We're very sorry for the delay, we know it is an important time of year and remain committed to addressing your concerns. You might find the answer you seek in our FAQ: http://www.woot.com/faq.
Thank you very much for your patience,
Woot Customer Services
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