quality posts: 22
I had a reaction to an antibiotic and called my doctors office after hours. The on call doctor--who never actually saw me--announced that I could NOT be allergic to the med, that itching and swelling of the tongue were not signs on an allergic response, and he refused to prescribe me anything else.
I think the worst was a car dealer, though. On Monday, I dropped off my bosses work vehicle to have the door fixed. The dealership told me the part was ordered, would be in on Wednesday. I called Thursday to see if I'd be able to pick it up. 'Oh, that's on nationwide back order, we can't get it until next Wednesday.' Ok, no problem. Next Wednesday arrives, I call, yep, part is in, you can pick it up tomorrow. Thursday, I call, am told they've been busy, it will be ready on Friday. I call on Friday, yes, it will be ready for pick up at 5. I arrive at 4:45...and am told the part is still on nationwide backup.
A few choice words and an escalation later, the car was fixed by Saturday noon. I think they pulled the part off one of the cars on the lot...and the guy I'd spoken with each time was later fired for lying to customers.
My speech is not parsing. I am speaking in ellipsis.
quality posts: 6
It was hard, but I didn't actually read any of the responses to this one. I just have to say, most bad customer service experiences are brought on or created by the customer.
It's true, there are some bad employees out there, nobody is arguing against that. But MOST situations where customers THINK they are receiving bad customer service, in reality, the customer is in the wrong and simply failed to read or understand a store's policies.
Any situation is what YOU make it. Stop trying to blame others for your failings.
Note: I do not work in retail or anything like that. I'm in IT and I'm just a normal consumer of goods and services.
Note 2: I will not be checking back in on replies to this post.. so feel free say what you want, but don't expect me to respond. I could spend all day on a topic like this pointing out how Rick Roll people are about things, so I must to force myself to stay away.