WootBot


quality posts: 15 Private Messages WootBot

Staff

Zombeer Zip-Up Hoodie & Bonus

Speed to First Woot:
24m 20.222s
First Sucker:
shartie
Last Wooter to Woot:
garretsm
Last Purchase:
2 months ago
Order Pace (rank):
Bottom 37% of Shirt Woots
Top 26% of all Woots
Woots Sold:
777

Purchaser Experience

  • 9% first woot
  • 3% second woot
  • 22% < 10 woots
  • 25% < 25 woots
  • 40% ≥ 25 woots

Purchaser Seniority

  • 7% joined today
  • 1% one week old
  • 2% one month old
  • 12% one year old
  • 78% > one year old

Quantity Breakdown

  • 100% bought 1

Percentage of Sales Per Hour

8%
3%
1%
2%
1%
1%
3%
3%
7%
6%
6%
7%
5%
8%
7%
4%
4%
3%
3%
4%
4%
4%
2%
3%
12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11

Percentage of Sales Per Day

21%
20%
18%
18%
13%
5%
6%
Mon Tue Wed Thu Fri Sat Sun

Woots by State

zero wooters wootinglots of wooters wooting

lonelypond


quality posts: 460 Private Messages lonelypond

Cheers

Like Poe? Of course you do, you're here ; ) Try my new mystery novel:

theco2


quality posts: 89 Private Messages theco2

I snagged the beer kit.

bpr2


quality posts: 182 Private Messages bpr2

I just want the lederhosen bottle sweater. Wait, does that come with both products?

that was fun while it lasted!

thumperchick


quality posts: 253 Private Messages thumperchick

I expected this to sell out way faster than this.

manhandsha


quality posts: 40 Private Messages manhandsha

Staff

theco2 wrote:I snagged the beer kit.



So what I actually read there was that you were going to brew some oatmeal stout and send it to the writer's room?

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theco2


quality posts: 89 Private Messages theco2
manhandsha wrote:So what I actually read there was that you were going to brew some oatmeal stout and send it to the writer's room?

Hmmm... I might drink it all, before I get to the post office.

theco2


quality posts: 89 Private Messages theco2

And not only did I get the beer kit, I got an awesome zip-up hoodie, for bonfire night.

bpr2


quality posts: 182 Private Messages bpr2
theco2 wrote:And not only did I get the beer kit, I got an awesome zip-up hoodie, for bonfire night.



along with the freaker

that was fun while it lasted!

theco2


quality posts: 89 Private Messages theco2
bpr2 wrote:along with the freaker

Yes, that too.

manhandsha


quality posts: 40 Private Messages manhandsha

Staff

theco2 wrote:Hmmm... I might drink it all, before I get to the post office.



Fair enough, it was worth a shot. Haha!

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theco2


quality posts: 89 Private Messages theco2

Out of curiosity, I looked up the prices of the Freaker and Mr Beer Beer kit. Freakers are $9.99, each. The beer kit is at least $64.95.

I'd say I got a pretty good deal, for just $40.

saramwrap


quality posts: 19 Private Messages saramwrap

For those of us who ordered the combo (of this or other shirt-off deals) - when should we expect to hear from someone about what size we'd like? My spam filter has been increasingly ravenous and I keep worrying that I'll miss the email(s) about the things I ordered without a specific size.

thumperchick


quality posts: 253 Private Messages thumperchick
saramwrap wrote:For those of us who ordered the combo (of this or other shirt-off deals) - when should we expect to hear from someone about what size we'd like? My spam filter has been increasingly ravenous and I keep worrying that I'll miss the email(s) about the things I ordered without a specific size.



I just began wondering this myself. It's been over a week.

tgentry


quality posts: 111 Private Messages tgentry

Staff

thumperchick wrote:I just began wondering this myself. It's been over a week.



Looking into this guys. Hopefully we'll have a quick follow-up.

theco2


quality posts: 89 Private Messages theco2
tgentry wrote:Looking into this guys. Hopefully we'll have a quick follow-up.


I sent an email off, regarding this. My reply said to watch for the shipping to update in the next couple days. Sounds pretty automated, if you ask me.

theco2


quality posts: 89 Private Messages theco2

I finally got an email, regarding my shirt size; that was 10/28. As of today I haven't heard anything else and it still hasn't shipped. So much for a quick followup to their quick followup.

I have a feeling I won't be wearing this for Halloween, this year. Just sayin'.

thumperchick


quality posts: 253 Private Messages thumperchick
theco2 wrote:I have a feeling I won't be wearing this for Halloween, this year. Just sayin'.



I'm still used to the old shipping times - if you want to have it for XYZ day, you have to order a month ahead. (Really am glad I got this for Christmas and not Halloween, though!)

Also, I got my sizing email about the same day that you did. It seems the planning for sizing the bundles was not without its loopholes.

theco2


quality posts: 89 Private Messages theco2
thumperchick wrote:I'm still used to the old shipping times - if you want to have it for XYZ day, you have to order a month ahead. (Really am glad I got this for Christmas and not Halloween, though!)

Also, I got my sizing email about the same day that you did. It seems the planning for sizing the bundles was not without its loopholes.

A month? Wow! That almost sounds like Tanga. At least they let you know it could be 10 days before they ship.

I wonder how many people got the beer kit. Obviously, at least three people did. I guess that explains why it was so easy to get one.

thumperchick


quality posts: 253 Private Messages thumperchick

Yeah, I meant that it could take a month to arrive - not to ship out.

The wait on this is getting ridiculous, it took 2 weeks to send out a size email. Now we are 3 weeks out and this hasn't shipped - and there is not even a courtesy update?

Narfcake


quality posts: 293 Private Messages Narfcake
thumperchick wrote:... Now we are 3 weeks out and this hasn't shipped - and there is not even a courtesy update?


Somewhere along the way, Woot dropped the ball. Between the huge delay for those who bought a shirt with a bonus and the issues with the Shirtoberfest sale ...

The previous shirt.Woot-off went quite smoothly, I think. I got the email from support that very same day and arrived two weeks later; what happened this time, I'm not going to guess, but something needs to be done to assure that it won't happen the next time around ... if the customers are even going to be back then. Folks are buying shirts/hoodies/etc. because they want them ... and it's disappointing when told 3 weeks later "sorry, we're sold out - here's a refund."

theco2


quality posts: 89 Private Messages theco2
Narfcake wrote:Somewhere along the way, Woot dropped the ball. Between the huge delay for those who bought a shirt with a bonus and the issues with the Shirtoberfest sale ...

The previous shirt.Woot-off went quite smoothly, I think. I got the email from support that very same day and arrived two weeks later; what happened this time, I'm not going to guess, but something needs to be done to assure that it won't happen the next time around ... if the customers are even going to be back then. Folks are buying shirts/hoodies/etc. because they want them ... and it's disappointing when told 3 weeks later "sorry, we're sold out - here's a refund."

If they are going to send it, send it. If not, give me my damn refund!

It looks like we probably won't be getting the coveted Freaker, either.

thumperchick


quality posts: 253 Private Messages thumperchick

Woot Staff - this situation needs an update. ASAP.

The fact that nothing has been said in 11 days is unacceptable.

theco2


quality posts: 89 Private Messages theco2
thumperchick wrote:Woot Staff - this situation needs an update. ASAP.

The fact that nothing has been said in 11 days is unacceptable.



Better yet, it needs to be rectified.

theco2


quality posts: 89 Private Messages theco2

Be still my beating heart! It finally shipped!

I hope the Freaker is included, because I heard they ran out. Maybe that's why they took so long. At least we can hope.

manhandsha


quality posts: 40 Private Messages manhandsha

Staff

theco2 wrote:Be still my beating heart! It finally shipped!

I hope the Freaker is included, because I heard they ran out. Maybe that's why they took so long. At least we can hope.



Ugh, jeez. I'm glad they're finally moving!

Have a question about your order or account? Click here to contact Woot Member Services.

thumperchick


quality posts: 253 Private Messages thumperchick

Ooooh they shipped it FedEx Overnight - at least we don't have to wait for smartpost!

saramwrap


quality posts: 19 Private Messages saramwrap

Woo! My package is sitting in my living room, less than 24 hours after it was shipped.

Just got my randoms, still waiting to hear anything about the Tardis lunchbox bonus deal I ordered.

thumperchick


quality posts: 253 Private Messages thumperchick

Yeah, my package got here, without my hoodie or freaker in it. Just the Beer Kit and a note asking me for the shirt sizing info... that I have already given them...

What the frick n frack guys.

manhandsha


quality posts: 40 Private Messages manhandsha

Staff

thumperchick wrote:Yeah, my package got here, without my hoodie or freaker in it. Just the Beer Kit and a note asking me for the shirt sizing info... that I have already given them...

What the frick n frack guys.



We're working on it, guys. Again, I'm really sorry for the delay in all of this.

Have a question about your order or account? Click here to contact Woot Member Services.

theco2


quality posts: 89 Private Messages theco2

I just got my beer kit, as well. I will wait until we get our new house, to try it out.

thumperchick wrote:Yeah, my package got here, without my hoodie or freaker in it. Just the Beer Kit and a note asking me for the shirt sizing info... that I have already given them...

What the frick n frack guys.


I thought I replied twice, to shirt size, but I now realize you can't just hit reply, to the email (it will end up going to no-reply@woot.com).

You have to make sure it goes to support@woot.com.

ThunderThighs


quality posts: 617 Private Messages ThunderThighs

Staff

theco2 wrote:I just got my beer kit, as well. I will wait until we get our new house, to try it out.


I thought I replied twice, to shirt size, but I now realize you can't just hit reply, to the email (it will end up going to no-reply@woot.com).

You have to make sure it goes to support@woot.com.


DOH! Note to self: Make that email more clear.



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Narfcake


quality posts: 293 Private Messages Narfcake
theco2 wrote:... I thought I replied twice, to shirt size, but I now realize you can't just hit reply, to the email (it will end up going to no-reply@woot.com). ...


Hmmm - perhaps they changed that. My past experience is that replying does go back to support. Nonetheless, it doesn't diminish the issue at stake here, which include the lack of inventory and communications not passing through to the proper department(s).

Several months back, the founder of another shirt site had this to say:

"I know a large number of you have been experiencing long wait times, especially when it comes to receiving responses to your emails, and I wanted to apologize to you if you have had a bad experience with us up to this point.
...
Nobody should have to wait to hear back from us, especially when there is an outstanding issue that has not yet been addressed. ..."


I can't imagine that it was something easy to admit for the founder, but it was the truth. While I don't have every detail to the changes, more shirts did go into production, and many orders were replaced, not refunded.

I know it's different here at Woot, but some sincerity and assurance, from someone with authority, that fixes are in place goes a long way in mending a customer's impression.

thumperchick


quality posts: 253 Private Messages thumperchick
theco2 wrote:I thought I replied twice, to shirt size, but I now realize you can't just hit reply, to the email (it will end up going to no-reply@woot.com).

You have to make sure it goes to support@woot.com.



Good catch! I thought I'd fixed that in my reply, but I had not! Now my reply is going to the proper place.

ETA - How difficult would it be to have a designated email address for this, say ShirtBundle@woot.com, that routs back to the person handling this? That way, all mass emails go out from this address, then all replies got right where they should.
I know it's too late for this sale, but maybe in the future - an ounce of foresight is worth a pound of hindsight.

joelterrific


quality posts: 21 Private Messages joelterrific

Staff

Narfcake wrote:Hmmm - perhaps they changed that. My past experience is that replying does go back to support. Nonetheless, it doesn't diminish the issue at stake here, which include the lack of inventory and communications not passing through to the proper department(s).

Several months back, the founder of another shirt site had this to say:

"I know a large number of you have been experiencing long wait times, especially when it comes to receiving responses to your emails, and I wanted to apologize to you if you have had a bad experience with us up to this point.
...
Nobody should have to wait to hear back from us, especially when there is an outstanding issue that has not yet been addressed. ..."


I can't imagine that it was something easy to admit for the founder, but it was the truth. While I don't have every detail to the changes, more shirts did go into production, and many orders were replaced, not refunded.

I know it's different here at Woot, but some sincerity and assurance, from someone with authority, that fixes are in place goes a long way in mending a customer's impression.



I'll hope my posting is somewhat reassuring, but frankly we need to deliver and not simply reply to comments. There's not an excuse for keeping people in the dark, but please know there is nothing deliberate about the lack of transparency. In this particular case, our email transition is likely to have exacerbated the situation. The other contributing factor is that we're trying new things that we have to develop processes for. I feel like we spent too much time over the last year avoiding doing new things because we were concerned with developing these processes in advance. The truth is, we don't know what we don't know and the best thing many times is to try something and revise the next time through. I can see that might be annoying to you guys since that may mean some hiccoughs along the way. If it is reassuring, know that we take this super seriously and it's all meant to keep us interesting, relevant and fun. Thank for keeping us aware of the impact to you guys and all I can say is I hope you know we're making every effort to improve with each new promotion.

Narfcake


quality posts: 293 Private Messages Narfcake

Thank you, Joel, for taking the time on a Sunday morning on a holiday weekend to address this.

A couple snippets ...

joelterrific wrote:... The other contributing factor is that we're trying new things that we have to develop processes for. I feel like we spent too much time over the last year avoiding doing new things because we were concerned with developing these processes in advance. ...


Reiterating this part, as such planning is understandable.

With that said, don't be afraid to use the board for feedback ahead of time to help with the processes - Purplepalooza is a great example (heck, it brought me back.) Such can also guide when and where attention needs to be paid towards (the print placement on the mugs). Does it remove the element of surprise? Yes, it does, but it builds anticipation too - both in the desire for the product (like!) and if there will be hiccups (it may take a month is more acceptable when it's disclosed up front).

Shirt.woot has always been very community oriented, but practically everyone knows how it's been (sadly) diminishing over the past year and a half - some of it over self-generated reasons. I feel that letting the community get involved ahead of time can certain enhance their experience and keep them more active with shirt.woot.

... If it is reassuring, know that we take this super seriously and it's all meant to keep us interesting, relevant and fun. Thank for keeping us aware of the impact to you guys and all I can say is I hope you know we're making every effort to improve with each new promotion.



One huge aspect that might not be readily apparent is that when someone orders an item, it is because they really wanted it; they're buying it because of the artist and/or design, not for the quantified ink and fabric. Production snafus and logistics may dictate otherwise, but when an item isn't delivered, the disappointment it creates can go well beyond that sale.

To Woot, it was a refund; "no sale."

To the Wooter, it may well be "no sale ... ever again."

saramwrap


quality posts: 19 Private Messages saramwrap

Just re-sent my sizing email to support@woot.com. But then I checked my email and saw two new tracking numbers for my bonus bundle orders. Sooooo confused.

manhandsha


quality posts: 40 Private Messages manhandsha

Staff

saramwrap wrote:Just re-sent my sizing email to support@woot.com. But then I checked my email and saw two new tracking numbers for my bonus bundle orders. Sooooo confused.



I'm wondering if it might be the bonus item and the shirt shipping separately. An email to CS might clear things up for you, though.

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theco2


quality posts: 89 Private Messages theco2
manhandsha wrote:I'm wondering if it might be the bonus item and the shirt shipping separately. An email to CS might clear things up for you, though.

I got my beer kit a couple days ago; the shirt shipped today. The email I received today had multiple tracking numbers, but one was the package I already received.

theco2


quality posts: 89 Private Messages theco2

Seriously, Woot; the automated replies are bad, but when I give you my shirt size and you reply with, "We'll send you a replacement item as soon as possible," it doesn't sound automated, at all.