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benjaminleebates


quality posts: 19 Private Messages benjaminleebates

So. This happened.
I have not contact CS yet.
This was after just one wash. NO shirt has been this bad!

You can find my shirts for sale HERE or THERE!

ThunderThighs


quality posts: 1039 Private Messages ThunderThighs

Staff

Wow. Yeah, that's bad. I've emailed the shirt team. Pls go ahead and send that link to CS as well so they can put in a replacement order.


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Adelas


quality posts: 11 Private Messages Adelas

I'm really late to this party, but I have a couple shirts that were printed weird and I never thought to call CS about it. They are both older, but since we're talking about sizing and positioning...

One was the long-ago original run of After All This Time [Always], which was (A) my first Anvil shirt (ew), and (B) a known issue that they were printed in a strange off-center way.

The other was the Hogwarts Waitlist one. I bought it in Men's XL and the words are really REALLY high up on the chest, only 1 inch from the collar. This may have been intended, but again since we're talking positioning, the text is not very large vertically and IMHO should have been positioned down more on the chest instead of on the collarbone. Most other shirts I buy from woot or other places start at least 2" down from the collar for large designs, or maybe 3" down from the collar for (vertically) smaller designs.

The second picture gives you an idea how silly the positioning looks.


ThunderThighs


quality posts: 1039 Private Messages ThunderThighs

Staff

@Adelas: If ever there's a problem with a shirt, contact woot CS right away. I'm sorry for the problems.

We've made a lot of improvements to our processes and have seen a dramatic reduction in print errors.


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To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
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acraigl


quality posts: 234 Private Messages acraigl
ThunderThighs wrote:@Adelas: If ever there's a problem with a shirt, contact woot CS right away. I'm sorry for the problems.

We've made a lot of improvements to our processes and have seen a dramatic reduction in print errors.



I agree. Things have gotten considerably better over the last few months.

VOTE >

mylionmaker


quality posts: 3 Private Messages mylionmaker

Received six Port & Company shirts yesterday. One of them is weakly printed. The shirt is Batzilla.

At a glance it looks okay:


Upclose the ink is very thin and the grey shirt color shows through as speckles everywhere:


Compare this Port & Company Batzilla shirt with my beautiful Stadium Dogs shirt on Anvil:



The Stadium Dogs shirt is bold and beautiful. Look at the rich colors and the deep black. The Batzilla shirt looks like it's been through fifty washes.

acraigl


quality posts: 234 Private Messages acraigl
mylionmaker wrote:Received six Port & Company shirts yesterday. One of them is weakly printed. The shirt is Batzilla.

At a glance it looks okay:


Upclose the ink is very thin and the grey shirt color shows through as speckles everywhere:


Compare this Port & Company Batzilla shirt with my beautiful Stadium Dogs shirt on Anvil:



The Stadium Dogs shirt is bold and beautiful. Look at the rich colors and the deep black. The Batzilla shirt looks like it's been through fifty washes.



Some of this might be between the difference of DTG vs screen printing (can't tell how the comparison shirt is printed), but nothing to do with the shirt itself.

I'd wager it's just a poor print. Contact CS and get it replaced and see if it's any better.

VOTE >

mylionmaker


quality posts: 3 Private Messages mylionmaker

I contacted Woot customer service and let them know I thought the Batzilla shirt had issues. Customer shirt responded super quickly and offered a refund or replacement no questions asked.

I chose a replacement. They printed it top priority and shipped it out next day air. I was floored. Two days and I have a new shirt!

It's nicely printed.

Here's a comparison of the new shirt on the left and the original shirt on the right. Notice the deep black color of the new shirt.

Here the new shirt is on the bottom:


Thanks, Woot!

marceepauff


quality posts: 24 Private Messages marceepauff

Again, I ask WTF? I guess anyone who ordered my shirt got this ridiculously tiny imprint? It took like 4 tries to get it right when I ordered it when it first printed...so I just assumed they kept the correct art file.

I guess not.



I shall email customer service, but can you maybe pass along that they should be fixing the art file so this doesn't keep happening?

ThunderThighs


quality posts: 1039 Private Messages ThunderThighs

Staff

marceepauff wrote:Again, I ask WTF? I guess anyone who ordered my shirt got this ridiculously tiny imprint? It took like 4 tries to get it right when I ordered it when it first printed...so I just assumed they kept the correct art file.

I guess not.



I shall email customer service, but can you maybe pass along that they should be fixing the art file so this doesn't keep happening?


SORRY! The shirt team is already investigating.


** You must log in with Amazon EVERY time **
To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with expedited items

mylionmaker


quality posts: 3 Private Messages mylionmaker

I received my MOOsician shirt.

https://shirt.woot.com/offers/moosician

To me, the thick black lines in the artwork look faded. I took a photo, but the photo looks much better than than the shirt looks to me in real life.



I tried taking a close up photo.



It's not as bad as the shirt I posted about earlier in this thread. But you can easily see hundreds of speckles.

When I look at the black areas with a magnifier, all of the black areas are filled with many, many red speckles, some white speckles, and even some blue speckles.

Why would there be any blue speckles on a shirt which does not have the color blue anywhere? Why are all the black areas filled with red speckles? Is red underneath the black?

I don't want to be a complainer. I really don't. Is this just the limit of the technology?

Am I being too picky for a $15 shirt?

I looked at my other shirts, for example, The Raven Knocketh https://shirt.woot.com/offers/the-raven-knocketh, and the black is perfect and pure. Of course, that shirt has only black, which makes me think there is a technology or procedural problem printing clean black when the shirt has other colors.

Any comments?

ThunderThighs


quality posts: 1039 Private Messages ThunderThighs

Staff

mylionmaker: Please feel free to contact Woot Customer Service form for assistance.


** You must log in with Amazon EVERY time **
To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with expedited items

cbrumfie


quality posts: 0 Private Messages cbrumfie

Staff

mylionmaker wrote:I received my MOOsician shirt.

https://shirt.woot.com/offers/moosician

To me, the thick black lines in the artwork look faded. I took a photo, but the photo looks much better than than the shirt looks to me in real life.



I tried taking a close up photo.



It's not as bad as the shirt I posted about earlier in this thread. But you can easily see hundreds of speckles.

When I look at the black areas with a magnifier, all of the black areas are filled with many, many red speckles, some white speckles, and even some blue speckles.

Why would there be any blue speckles on a shirt which does not have the color blue anywhere? Why are all the black areas filled with red speckles? Is red underneath the black?

I don't want to be a complainer. I really don't. Is this just the limit of the technology?

Am I being too picky for a $15 shirt?

I looked at my other shirts, for example, The Raven Knocketh https://shirt.woot.com/offers/the-raven-knocketh, and the black is perfect and pure. Of course, that shirt has only black, which makes me think there is a technology or procedural problem printing clean black when the shirt has other colors.

Any comments?




Hello myloinmaker,

The outline on this design is not a solid black that is on the raven design. The outline is more of a dark blue/gray color. With our digital printers, they print using a CMYK process that combine to make this dark blue color. This is why you can see the different colors when using a magnifier. With the raven, the color is pure black and only uses the black ink in the printer.

Chase Brumfield
Print Application Specialist

mylionmaker


quality posts: 3 Private Messages mylionmaker
cbrumfie wrote:Hello myloinmaker,

The outline on this design is not a solid black that is on the raven design. The outline is more of a dark blue/gray color. With our digital printers, they print using a CMYK process that combine to make this dark blue color. This is why you can see the different colors when using a magnifier. With the raven, the color is pure black and only uses the black ink in the printer.



I understand now.

It's a little hard to tell from the displayed artwork image online. Along the left side the "blacks" do look more asphalt and in the center and right they look black or at least darker.

The technology difference between displaying the digital image and printing it results in a slightly hazy print on the tshirt. But it's only because my eyes expect deep black.



I still love the hilarious image of the cow.

I didn't complain to customer service, because I had some doubts about my assessment.

I really appreciate the personal response. The open lines of communication are part of what makes Woot shirts great.

Ticklebunny


quality posts: 0 Private Messages Ticklebunny

I had received today an order I placed back on Sunday, I got the Turtley Trippy Remix shirt & the Springfield in the 80's shirt. The Springfield shirt is fine, but the Turtley Trippy shirt arrived with a tear under the left arm.

I contacted customer service, and they're sending me a replacement shirt. Also, they told me I don't need to return the shirt, and I can just dispose of it/donate it as I see fit.

Ticklebunny


quality posts: 0 Private Messages Ticklebunny

I forgot to ask in my prior post, am I correct in guessing I will receive an e-mail telling me when the replacement shirt ships?

ThunderThighs


quality posts: 1039 Private Messages ThunderThighs

Staff

Ticklebunny wrote:I forgot to ask in my prior post, am I correct in guessing I will receive an e-mail telling me when the replacement shirt ships?


I believe so but not 100% positive.


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To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with expedited items

Ticklebunny


quality posts: 0 Private Messages Ticklebunny
ThunderThighs wrote:I believe so but not 100% positive.



Oh, OK. I've had replacement shirts sent to me in the past when they've been defective, but it's been a very long time, so I couldn't remember one way or the other if I get e-mail confirmations or not.

Should I check w/CS to be sure?

Ticklebunny


quality posts: 0 Private Messages Ticklebunny

Update: I did contact CS, and they told me I will receive an e-mail when my replacement shirt ships.

mylionmaker


quality posts: 3 Private Messages mylionmaker

Ok, I know I complain too much.

Candy Skull
https://shirt.woot.com/offers/candy-skull
Cool design, but the printed artwork is too small, IMO.

Woman's medium classic.

The artwork is about 7.5" wide at the top of the triangle. Probably should be at least 9". The effect is to be underwhelmed rather than impressed.



cbrumfie


quality posts: 0 Private Messages cbrumfie

Staff

mylionmaker wrote:Ok, I know I complain too much.

Candy Skull
https://shirt.woot.com/offers/candy-skull
Cool design, but the printed artwork is too small, IMO.

Woman's medium classic.

The artwork is about 7.5" wide at the top of the triangle. Probably should be at least 9". The effect is to be underwhelmed rather than impressed.



Hello Mylionmaker, I have checked the art file for this design and the scaling is correct. We have to scale down our art files to fit on our women's shirts. The scaling for women's shirts is 72% of the original design.

Chase Brumfield
Print Application Specialist

mylionmaker


quality posts: 3 Private Messages mylionmaker
cbrumfie wrote:Hello Mylionmaker, I have checked the art file for this design and the scaling is correct. We have to scale down our art files to fit on our women's shirts. The scaling for women's shirts is 72% of the original design.


Thanks for your reply!

Just between us, when you look at the nice large image on your web page for this shirt and compare it to the shirt I received, does it not look proportionately too small?

I understand the correct procedure was followed, but just eyeballing it, doesn't it look too small to the shirt team?



The image is only 7.5" at its widest point with an ocean of room around it. Its length is even shorter at 7". The image could easily be much larger and still fit. I've ordered piles of mens classic large and never seen a poquito image like this.



I ordered three different shirts on this same order. These are all women's medium classic.

Let's compare the image sizes:


Candy Skull - Left - 7.5"W x 7"L
Hampster - Center - 9"W x 9.75"L
Cempasúchil - Right - 8.5"W x 7.5"L

The only shirt of the three that makes a bold impression is the center shirt Hampster.

Cempasúchil is also printed a bit too small.

Hampster looks awesome. The others look muy triste.

Hampster's image (9 x 9.75") is 20% larger than Candy Skull (7.5 x 7.0"). Is Hampster printed too large by mistake?

Anyway, while rules are great, the image shape (or some other factor) makes the rule fail for both Candy Skull and Cempasúchil because these two design images should be larger on a woman's medium shirt. None of my men's large shirts ever had this problem.

Live large, print larger. Thanks kindly for so many awesome shirts!

cbrumfie


quality posts: 0 Private Messages cbrumfie

Staff

mylionmaker wrote:Thanks for your reply!

Just between us, when you look at the nice large image on your web page for this shirt and compare it to the shirt I received, does it not look proportionately too small?



I have sent you a little more info in your PM regarding these shirts.

Chase Brumfield
Print Application Specialist