ThunderThighs wrote:Keep in mind that the people reporting issues are relatively small in comparison to the number of shirts sold. People are more likely to post problems than when they're happily wearing their shirt.
That said, the shirt group is continually working to improve quality and quality control. Each issue is forwarded to them for investigation.
That is true -- and that's a reason why I've been posting the ones that arrive fine in the shirt thread; the ones that are I judge as just acceptable or worse, I haven't. And it's good to know that issues are passed on.
Still, I feel the number of issues is rather disproportionate, as some of us here *cough*cough* buys lots of shirts. And based on the number of woot shirts that I'm finding second hand in thrift stores, I don't believe that every Wooter reports their issues and instead just chalks it up to "cheap shirts that I won't buy again". A fair number of finds are not for old worn out shirts that are weeks away from being a wash rag but for shrunken shirts (Anvil) under a year old. Even for under $2, I pass some up because of the print and/or shirt's condition. I don't know whether they wrote into support or not, but if I'm seeing them in a thrift store, they definitely were not satisfied to want to keep it -- and I would guess that not all of those customers will be returning to buy more shirts here.
The number of poorly DTG printed TeeFury shirts I've ran across doesn't bode well for them either -- though I think a fair number of folks have written them off already after failing to deliver holiday orders from November until the following February a couple years ago.
Discounting the blank and shipping issues here, I'm probably at about 1 print issue for every 12 shirts from this past year, some of which I have yet to report. This contrasts with zero print issues in 110+ shirts from a different site, and that includes a couple DTG prints. Yes, CS takes care of it, but that's not the true solution to any underlying issues that are being passed onto the customer; the best CS is the one that doesn't need to be contacted for anything at all.
You can do better, Woot. I used to be able to say to anyone asking that "It's shirt.woot; no problem ordering from them." For a while now, I have to say "It's shirt.woot; if you don't mind that the standard men's shirt fits awkwardly and will shrink two sizes in the wash, that you might get a belly print, a skewed print, a streaky print, the wrong print, or completely the wrong shirt, and be prepared to deal with CS and wait another week, no problem ordering from them." That gets awkward, y'know.
Besides, someone else is still cranking out new catshirts, even while being head deep with $1+ million in unicorns this past month.
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